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As I remain committed to the safety of our clients, staff and families and communities, I am implementing new protocols and procedures in accordance with the guidelines set forth by the Ministry of Health. Many of these protocols have already been practised here at my spa prior to the Covid -19 closure. 

We are in phase 3 modified Red which does not allow us to do any services on the face where we need to remove any face coverings. We are allowed to perform eye treatments, botox, fillers, eyelash extensions, eyebrow wax/threading

I am personally involved in the day to day business operations and it is my personal mission to ensure that all the new measures will be carried out in order for every client who walks into my spa feels safe, relaxed and comfortable. We are committed to up keeping our high standard of care and cleanliness within our spa!

Our Procedures

• Our new standard operating procedures will be posted in our office as well as on our website.
• Staff will be required to pass a screening process before entering the spa.
• Staff will be wearing masks and/or face shields at all times and practice strict hand hygiene and disinfection protocols between clients.
• All high traffic rooms, surfaces, door knobs, tools, debit machine and equipment will be thoroughly disinfected and sterilized 
• We have allowed time in between clients to accommodate for sanitation.
• A splash guard has been installed at our reception desk.

Entering the Spa

• Upon arrival of your scheduled  appointment time, we are kindly asking clients to call the spa to inform  us of your arrival, then you will be asked to wait in your car until we notify you when to make your way in, our doors will remain locked to  practice physical distancing. Our lounge is currently only available for  clients that have multiple spa services.
• Clients will be asked to attend their appointments alone, children are only allowed if having a service.
• Clients will be asked a series of screening questions upon arrival
• Upon entering, all clients will be required to sanitize their hands
• Clients must wear a mask for the entire duration of their visit, we will have cloth masks available for purchase.
• If you would like to purchase any of our retail items, please contact the spa to set up a time slot. You can also purchase all your beauty needs on our Serenity Shop 

We at Serenity, understand that these new measures may be time consuming but we are committed to keeping everyone safe while enjoying some well deserved relaxation time!

Thank you to all our amazing clients for your continue support and loyalty over the years especially during this pandemic when small business have been affected the most and are desperately trying to stay afloat!!

We are excited to see and pamper all of you!

Thank you

Cindy